"In all my dealings with CSB I have found them to be honest, reliable, discreet and extremely professional in all they do; their response to queries and instructions are in a very timely manner.

CSB has the ability to recognise what the customer requires and to deliver the product with the minimum of fuss or supervision and they have the skill to foresee any problems, and present the answers, not the problem. They are a Company that put satisfying the Client needs before financial gain.

CSB has that blend of professionalism, knowledge and experience combined with an abundance of common sense which makes all their staff a pleasure to work with."

"CSB is in my opinion the surveillance supplier of choice due to their perpetual quest for excellent customer service. CSB is a performance driven organisation who takes great pride in the value proposition they offer to their customers. CSB continues to deliver significant financial savings for the insurance industry."

"So often surveillance evidence can untangle the most difficult and complicated of injury claims. Steve Cook's team has a seriously good record in assisting our clients' in showing considerable discrepancy between a claimant's reported difficulties and reality. I am personally fortified by CSB's competence, diligence and ability to get the job done. The clincal experts can pontifcate all they like about whether a claimant is ill or not but when the CSB dvd turns up showing the claimant dropping his crutches, grabbing heavy weight luggage and running athletically down Paddington platform number 4, one knows that the debate between the doctors is over and our client's can be assured that the attempt to defraud is at an end. Long may the good work of Steve Cook's CSB continue."

“CSB are a long standing key business partner who supports the claims management process. They act with professionalism, integrity and deliver what they promise and more”

“I have been consistently impressed with the results presented to our claims team by CSB. Their understanding of policy technicalities and the total claims process is a recurring theme within the work they submit. The unique ability to contribute positively to service delivery while highlighting potential claims leakage remains extremely impressive.”